1
Cooling-Off Period
You may cancel your AYU membership within 7 days of enrollment for a full refund, provided you have not redeemed any entitlement (OPD, teleconsultation, pharmacy, or lab) during this period.
7-Day Cooling-Off Full Refund Window100% Guaranteed
You may cancel your AYU membership within 7 days of enrollment for a full refund, provided you have not redeemed any entitlement (OPD, teleconsultation, pharmacy, or lab) during this period.
2
After the Cooling-Off Period
No refund is available once the 7-day cooling-off period has passed, or once any entitlement has been redeemed — whichever happens first.
Your annual Membership Fee is a prepaid, upfront payment for the full Membership Year. Network allocations and healthcare provider reserved slots are committed immediately upon activation.
3
How to Request a Refund
- Message AYU on WhatsApp or use the Contact Us page within your 7-day window.
- Processing SLA: Approved refunds are processed within 5–7 business days to your original payment method.
Within your 7-day window?
Initiate your cancellation and full refund request directly with customer support.
4
Renewal
Membership does not renew automatically. We will contact you before your Membership Year ends with the renewal terms then in effect.
Choosing not to renew is not a cancellation and does not require a refund request — your membership simply ends at the close of your current Membership Year with zero surprise recurring card debits.
5
Plan Changes
Upgrading or downgrading your plan mid-year is not currently supported. Plan changes take effect only at renewal.